List of FAQs and Answers
What are the pickup locations you serve currently?
Currently, we have the following locations as confirmed pick up spots. Exact location / address subject to change and provided to customers on WhatsApp Channel
- Allen High School (serving Allen, McKinney, Plano East etc.)
- Coppell High School (serving Coppell Irving and Flower Mound etc.)
- Independence High School (serving Frisco East, Celina, Prosper etc.)
- Jasper High School (serving Plano West and East)
- Reedy High School (serving Frisco West, Little Elm, Aubrey etc.)
What are the drop off locations you serve currently?
Currently, we have the following locations as confirmed drop-off spots. Exact location / address subject to change and provided to customers on WhatsApp Channel
- Baylor University (near Student Center)
- Texas A&M (near Clements Hall)
- U T Austin (near Andrew residence hall)
What will be the time for drop off and pick up?
We plan the route to start each Sunday morning between 8 30 and 11 30 am. Exact locations and times will be communicated later. Estimated drop off times at Baylor will be 1 30 – 2 pm. At TAMU will be 3 30 pm – 4 pm and UT Austin will be 6 to 6 30 pm. Timing is approximate and will vary depending on traffic and weather conditions that day. We will keep the group informed via WhatsApp about the progress each week to give you a more exact time.
How do you ensure food safety?
We do the following for food safety.
- Food packages stored individually to avoid cross contamination
- Temperature controlled storage in insulated bags to avoid spoilage
What are the Bag Sizes? Who purchases the bags?
- The Regular Bag is 13x12x7 (HxWxD) inches
- The Large Bag is 15x13.25x9.5 (HxWxD) inches
Both bags are insulated and provided at time of drop off to store the food for the journey. The Regular bag carries 3-4 meals while the large back carries 5-8 meals.
Additionally, it is important to note that Regular bag can carry small non-food items like chargers / a book etc. but won't be enough to carry a large laptop or more than 2 books.
Can we send non-food items?
Yes, understand that you will need to send books / medicines / electronics from time to time and allow that. We require these items be packed separately from the food and fit into the bag size provided as per your plan.
Do we use glass or plastic containers to pack the food?
We DO NOT allow glass containers. This is mainly for safety reasons. Here are links to recommended food storage containers that have been tested for spillage reduction. There is NO service for returning food containers so we recommend disposable containers.